We are committed to providing a high quality legal service to all our Clients. When something goes wrong, you should inform us immediately, so that we can help resolve the problem. This will also help us to improve our standards and service levels.
We are committed to ensuring that all complaints are investigated promptly and thoroughly, and that an explanation of the investigation is given to the Client and that any appropriate action is taken.
Our Complaints Policy can be found here.
If you are concerned about our professional behaviour, for example if you believe we have been dishonest or discriminated against you, then you can raise your concern with the Solicitors Regulation Authority – https://www.sra.org.uk/consumers/problems/report-solicitor.page.