We have heard of instances where staff in some banks and other financial institutions are making it difficult for people who need to operate accounts on behalf of elderly parents or other family members via a Power of Attorney.
Bank staff sometimes lack the training to deal with the Powers of Attorney and this can lead to delays with the Powers of Attorney being implemented. This can cause a great deal of anxiety and stress for families at what is already a difficult time.
Every bank and building society will have its own process for dealing with a Power of Attorney and you may be able to look online to ascertain the Bank’s requirements.
The first step you should therefore take is to book an appointment with the financial institution concerned and explain what you need to do. You should ask them to confirm what documents they will need you to bring to the meeting. As well as sight of the original Lasting Power of Attorney or certified copy of it, they will usually request you bring in identification documents i.e. a passport or driving licence and a council tax or utility bill.
Once you are registered as an attorney, the bank will then forward all correspondence to you. Some banks may then issue you with a cheque book and Card to enable you to deal with the donor’s account ongoing.
However should you require any further information with regard to making a Power of Attorney, then please contact our Wills and Probate Department on 01267 237441 (option 2). We offer competitive fixed fees for this service and can also arrange home visits if required.